---
title: How to Change Your AUX Status (Available, Away, DND) in 3CX
description: "Ever been in a meeting or deep in focused work while calls from coworkers keep coming in? As a result, those calls just get missed. So colleagues know what's going on, 3CX provides the AUX (Auxiliary) feature. ## **So what…"
url: "https://solusipbx.id/en/pusat-bantuan/change-aux-status-3cx/"
updated: "2026-10-02"
category: "3CX Admin Console & Manajemen Sistem"
---

# How to Change Your AUX Status (Available, Away, DND) in 3CX

Ever been in a meeting or deep in focused work while calls from coworkers keep coming in? As a result, those calls just get missed. So colleagues know what's going on, 3CX provides the AUX (Auxiliary) feature.

## **So what is the AUX feature?**

The AUX (Auxiliary) feature is used to show whether an agent is on a call or not ready to take calls. With this feature, you can change your status to **Available** or **Do Not Disturb (DND)** depending on what you're doing. So what types of AUX status are there?

### **Types of AUX Status in 3CX**

- **Available**

This status shows that you're ready to take calls and chats. All communication comes through as usual.

- **Away**

Used when you're away from your desk or can't respond for a while. Calls can be forwarded according to whatever rules you've set up.

- **Do Not Disturb (DND)**

This status is a good fit for meetings or when you need full focus. By default, incoming calls are sent to voicemail or follow whatever forwarding rules have been configured.

- **Customizing Status Names**

Besides the default statuses, administrators can also rename them to better fit the company's needs. For example, **Do Not Disturb (DND)** can be renamed to **"Busy"**, **"In a Meeting"**, or **"Do Not Disturb"**, making it easier for the whole team to understand.

### **How to Change Your AUX Status**

Through the **[3CX Web Client](https://www.3cx.com/user-manual/web-client/)** or the **Mobile App**:

![](https://solusipbx.com/wp-content/uploads/2026/07/AUX-Status-5-681x1024.png)

1. Log in to your 3CX account.
2. Click or tap the **Status** icon.
3. Pick one of the statuses:
4. Available
5. Away
6. Do Not Disturb (DND)
7. Your status updates immediately and becomes visible to coworkers.
8. You can also **rename a status** by clicking the **pencil icon (✏️)** next to the status name. For example, you could rename **"Lunch"** to **"Break"** or any other name that fits your needs.

### **Using the AUX Feature in the Workplace**

#### 1. During a Meeting

When joining an internal or client meeting, switch your status to **Do Not Disturb (DND)**. That way, calls won't disrupt the meeting and will be redirected to voicemail or another destination you've set up.

#### 2. During a Break

During lunch or a break, use the **Away** or **Lunch** status so coworkers know you're not at your desk and calls can be redirected accordingly.

#### 3. When You Start Working

Once you're back and ready to serve customers, switch your status to **Available** so all calls and chats come through as usual.

#### 4. For Customer Service Teams

A supervisor can monitor every agent's status in real time. This means calls get distributed more evenly and customers don't have to wait too long.

#### 5. For Field Sales Teams

Sales reps visiting customers can switch their status to **Away** or **DND**. Coworkers back at the office will know they're out in the field without needing to call repeatedly.

#### 6. When Working Hybrid or From Home

Employees working from home can still update their status through the 3CX app on a laptop or smartphone, so the whole team knows whether they're available or not.

[Read more helpful articles on SolusiPBX News](https://solusipbx.com/category/solusipbx-news/) (Indonesian).