adel
68 Docs
WhatsApp Business Calling API Indonesia: A Complete Guide for Businesses
Last Updated: October 14, 2026WhatsApp Business Calling API is an official feature from Meta that allows businesses to make and receive voice calls directly within the same WhatsApp chat thread with customers — without switching apps, using a separate phone number, or losing previous conversation history. This article explains what the feature is, how it works, the requirements for...
How to Use the 3CX Web Client for Business Communication
Last Updated: October 14, 20263CX Web Client The 3CX Web Client is a browser-based application that brings together everything you need to communicate, collaborate, and stay connected with colleagues, partners, and customers. From this single interface you can manage calls, see your colleagues’ presence status, hold video conferences, and communicate via voice, live chat, WhatsApp, Facebook, and SMS/MMS. Logging...
SIP Trunk Management: How to Connect a Local Provider Phone Number to 3CX
Last Updated: October 2, 2026Ever wondered how an office phone number can be used on a laptop, phone, or IP Phone without plugging in a physical phone line? The answer is SIP Trunk. If this is your first time using 3CX, don’t worry. This article will walk you through it in plain, easy-to-follow language. What Is a SIP Trunk?...
Digital Receptionist (IVR): How to Build a Professional Automated Phone Menu
Last Updated: October 2, 2026Ever called a company and been greeted by something like this? “Hello, welcome. Press 1 for Sales, press 2 for Support, press 3 for Billing.” That feature is called a Digital Receptionist, better known as IVR (Interactive Voice Response). A Digital Receptionist (IVR) routes customers straight to the right department without needing an operator. The...
Ring Groups vs Call Queues in 3CX: Keep Customers From Waiting and Your Team From Getting Overwhelmed
Last Updated: October 2, 2026Ever had a customer call in but no one picks up? Or worse, calls always land on the same person while the rest of the team stays idle because they never get a call? If your business runs into this a lot, it’s time to get to know Ring Groups and Call Queues in 3CX....
Office Hours & Holiday Rules: Keep Business Calls Handled Even When the Office Is Closed
Last Updated: October 2, 2026Ever had a customer call at night or on a public holiday, only to have no one answer? They end up going to a competitor because they feel ignored. That’s where 3CX‘s Office Hours & Holiday Rules feature comes in, keeping every call handled properly even when your team is off the clock or it’s...
How to Set Up a Router Phone / 3CX SBC for Remote & WFH Employees
Last Updated: October 2, 2026Working from home (WFH) or working remotely has become the norm. But what if you still want to use your office IP Phone without the hassle of configuring each one individually? The solution is Router Phone or 3CX SBC (Session Border Controller). This feature lets an IP Phone outside the office stay connected to the...
Factory Reset an IP Phone: A Required Step Before Provisioning to Avoid Errors
Last Updated: October 2, 2026Ever installed a new IP Phone only to have it fail to connect, or find old settings still stuck on it? Don’t worry, this happens a lot. The cause is usually simple: the device hasn’t been factory reset yet. A factory reset restores an IP Phone to its default factory settings. This step matters before...
Managing Departments & Users in 3CX: Adding Users, Setting Roles, and Managing Departments Easily
Last Updated: October 2, 2026As a company grows, headcount grows with it. To keep communication organized and make sure everyone has the right access, you’ll need to manage Users, Roles, and Departments in 3CX. Don’t worry, it’s not complicated. In this article, we’ll walk through the steps one by one. Why Does User Management Matter? Every employee has different...
IP Phones Compatible with 3CX
Last Updated: October 2, 2026If you’re just getting started with 3CX, one important thing to pay attention to is choosing a compatible IP Phone. Not every IP Phone works perfectly with the 3CX system out of the box. Using a supported device makes installation faster, keeps features more stable, and makes troubleshooting much easier if something goes wrong. Why...
Guest Service Transformation in the Digital Era: Applying AI Agents in the Hospitality Industry
Last Updated: October 2, 2026The hospitality industry is undergoing a shift in how it serves guests. Where front-desk staff, reservation agents, and customer service officers used to be the only front line of guest interaction, AI Agents (Artificial Intelligence Agents) are now starting to take on an important role in creating a faster stay experience. An AI Agent is...
Guide to Integrating Odoo CRM with 3CX
Last Updated: October 2, 2026Good news for Odoo CRM and 3CX users! The update in 3CX V.20 Update 10 lets 3CX integrate natively with Odoo CRM. 3CX now provides a direct integration with Odoo CRM through the 3CX CRM API. This integration brings several key features that make life easier for both sales and IT support teams: Here are...
Tutorial: Setting Up Call Transcription on Cloud PBX (3CX)
Last Updated: October 2, 2026This article covers the technical steps for enabling Call Transcription on a 3CX-based Cloud PBX system — from licensing requirements, choosing an AI engine, to configuring it per department/queue. Prerequisites Before starting the configuration, make sure the following are in place: Option 1: Using 3CX AI (Native) This is the fastest option since it doesn’t...
Guide & Optimization: Setting Up WhatsApp Call for Customer Service in 3CX
Last Updated: October 2, 2026More and more customers now prefer to call over WhatsApp instead of dialing a regular phone number — it’s more convenient, doesn’t use phone credit, and it’s already part of their daily routine. For a Customer Service team, that means WhatsApp Call is no longer just an “extra channel” — it needs to be treated...
Integrating WhatsApp Call with CRM Using 3CX
Last Updated: October 2, 2026Already using the WhatsApp Business Calling API, but its calls still aren’t “talking” to your CRM? This article walks you step by step through connecting WhatsApp calls into 3CX, then linking that to your CRM — so customer data, call logs, and recordings all end up logged automatically in one place. Also read: Why Should...
Guide to Building a WhatsApp Call Queue in 3CX for Customer Service
Last Updated: October 2, 2026Ever pictured what happens if your WhatsApp Business number is routed straight to a single extension, and then 20 calls come in at once during a busy hour? Besides overwhelming your agent, other customers get a busy signal, and you have zero data on how many calls you actually lost. This is something teams that...
How to Route WhatsApp Calls to Multiple Extensions at Once
Last Updated: October 2, 2026If you’ve already enabled WhatsApp SIP Calling in 3CX, the next question is usually: where should calls coming from WhatsApp actually go? One of the most practical options for a small-to-medium team is routing it to a Ring Group. With this setup, an incoming WhatsApp call rings several extensions at once (or in sequence), and...
How to Enable Incoming WhatsApp Calls (WhatsApp SIP Calling) in 3CX
Last Updated: October 2, 2026Since 3CX V20 Update 8, 3CX supports incoming (inbound) voice calls from WhatsApp, extending the previous WhatsApp integration that only supported text messaging (chat). With this feature, your business WhatsApp number can be registered as a SIP Trunk in 3CX, so incoming voice calls through WhatsApp can be routed directly to: Important note: Currently this...
How to Change Your AUX Status (Available, Away, DND) in 3CX
Last Updated: October 2, 2026Ever been in a meeting or deep in focused work while calls from coworkers keep coming in? As a result, those calls just get missed. So colleagues know what’s going on, 3CX provides the AUX (Auxiliary) feature. So what is the AUX feature? The AUX (Auxiliary) feature is used to show whether an agent is...
How to Use Call Parking and Retrieve Call in 3CX
Last Updated: October 2, 2026In day-to-day business operations, a call often needs to be moved somewhere else temporarily without being hung up. For example, a receptionist takes a call meant for a sales team that’s currently busy. With the Call Parking feature in 3CX, a call can be “parked” so it can be picked back up (Retrieve Call) from...
How to Set Up Call Forwarding Based on Presence Status in 3CX
Last Updated: October 2, 2026Call Forwarding in 3CX is used to control where calls get routed based on a user’s Presence status. With this feature, a user can set a different call destination for each status, such as Available, Away, Do Not Disturb (DND), or a custom status with its own name. This setup helps make sure calls are...
Fixing One-Way Audio in 3CX — Call Connects But Only One Side Can Hear?
Last Updated: October 5, 2026Ever had a call connect successfully, but only one side could hear anything? For example, you can hear the customer, but the customer can’t hear you. Or the other way around. If so, you’re dealing with One-Way Audio. Don’t worry, this is a fairly common issue on VoIP systems like 3CX and can usually be...
How to Unblock an IP After Too Many Failed Login Attempts
Last Updated: October 2, 2026Ever suddenly found you couldn’t log into the 3CX Web Client or Admin Console, even though your username and password were correct? Your IP may have ended up on the 3CX Blacklist. This usually happens after too many incorrect password attempts. Don’t worry, it’s not a bug — it’s actually a built-in 3CX security feature...
What Is FXO? How FXO Connects Analog Lines to IP PBX
Last Updated: October 5, 2026Still Have an Old Office Phone Line? Relax, You Don’t Have to Replace It Right Away. A lot of companies still use analog phones or numbers from an old provider. The good news is you don’t need to rush out and buy a whole new system. This is where FXO (Foreign Exchange Office) comes in....
How Many Types of SIP Trunk Numbers or Services Are There?
Last Updated: October 2, 2026Ever heard the term SIP Trunk, but got confused about why some people talk about local numbers, national numbers, or even toll-free numbers? Don’t worry, you’re not alone. For anyone new to business telephony, these terms can definitely be confusing. Think of SIP Trunk as a “digital highway” that connects a business phone system to...
Backup and Restore Feature
Last Updated: October 2, 2026The Backup feature in 3CX is important for protecting your system from data loss, and doubles as a safety net. This backup feature can also be used to migrate to a new 3CX server or prepare a standby server in case the main one runs into trouble. So how do you actually use the Backup...
Learn 3CX’s Basic Communication Features in 5 Minutes
Last Updated: October 5, 2026Basic 3CX Communication Features You Should Master Ever been confused about how to transfer a call to a coworker? Or still mixing up Hold and Mute? Don’t worry, that’s totally normal when you’re just getting started with 3CX. To help you work more smoothly, let’s go over the 5 basic communication features you’ll use every...
The Easy Way to Set Available, Away, and DND Status in 3CX
Last Updated: October 5, 2026Ever forgotten to change your status in 3CX? For example, you’ve already gone on break but your status still shows Available, or the workday is over but you still appear online. Things like this can confuse your coworkers and lead them to contact you at the wrong time. Luckily, 3CX has a Presence Profiles feature...
How to Install and Activate the 3CX Desktop App on Windows (PWA & Windows App)
Last Updated: October 5, 2026Introduction If you regularly use 3CX to make or receive office calls, using the 3CX Desktop App can make your work a lot easier. You won’t need to keep opening a browser just to access 3CX. 3CX offers two desktop app options: 3CX Web App (PWA), an app created from the Google Chrome or Microsoft...
Activating the 3CX Mobile App with a QR Code
Last Updated: October 5, 2026Before You Start Activating 3CX Make sure you already have: The 3CX Mobile App installed on your smartphone. An active 3CX extension account. An activation QR Code from your administrator or from the 3CX Web Client. A stable internet connection. Step 1: Install the 3CX App To activate the 3CX Mobile App with a QR...
What Is a SIP Trunk?
Last Updated: October 5, 2026If you’ve been wondering what a SIP Trunk is, a SIP Trunk (Session Initiation Protocol Trunk) is a service that lets a company’s phone system make and receive calls over an internet connection. In short, a SIP Trunk replaces analog phone lines or traditional telephone cabling with a digital communication channel. So, where office phones...
What Is the WhatsApp Calling API?
Last Updated: October 5, 2026If you’ve been wondering what the WhatsApp Calling API is, the WhatsApp Calling API (also called WhatsApp Business Calling API / WhatsApp SIP Calling) is a feature of Meta’s WhatsApp Business Platform that lets customers place a voice call straight from the WhatsApp app to your business phone system — without ever needing to know...
What Is an SBC? Meet the “Security Guard” Protecting Your VoIP System
Last Updated: October 5, 2026Ever heard the term SBC (Session Border Controller) while working with VoIP, SIP Trunk, or 3CX? If it’s the first time you’ve come across it, don’t worry. The name sounds complicated, but what an SBC actually does is pretty easy to understand. Just picture an SBC as the security guard at a building’s entrance. Everyone...
3CX Firewall Checker: How to Check 3CX Ports So Calls Stay Smooth
Last Updated: October 2, 2026Ever had a call suddenly drop, audio that only comes through on one side, or an IP Phone that fails to connect? Don’t worry, it’s not necessarily 3CX’s fault. It could well be that the firewall on your network isn’t configured correctly yet. Luckily, 3CX has a Firewall Checker feature that can check whether the...